Get Care

If your health plan offers Hally Health as part of your membership, you may get the following perks.* 

Virtual Visits*

You can also get care for common conditions like allergies, cold, flu and pink eye from anywhere you have phone or internet connection in the U.S. Whether at home or traveling, you can talk to a board certified doctor or counselor by phone or secure video through the Hally™ app or hally.com at any time of the day, any day of the year. 

Nurse Advice Line* 

Get 24/7 answers to your health questions, like whether you need to set up an appointment or see a doctor right away. Call the Nurse Advice Line at (855) 802-4612. In the case of an emergency, call 911. 

Quit For Life®

Tobacco use raises your risk of heart disease, stroke, lung cancer and overall health problems, but you can get personalized help to quit.

Quit for Life helps you break tobacco’s mental and physical hold.

Care Options

Your plan is made with plenty of options for different situations based on how severe your condition is, where you are and other factors. And you sometimes have multiple options for a specific condition.

Virtual Visits

  • Acne.
  • Allergies.
  • Behavioral health.
  • Cold or flu symptoms.
  • Ear problems.
  • Insect bites.
  • Nausea, vomiting or diarrhea.
  • Pink eye.
  • Rash.

Urgent Care

  • Cold or flu symptoms.
  • Dizziness.
  • Ear problems.
  • Insect bites.
  • Minor falls.
  • Nausea, vomiting or diarrhea.
  • Pink eye.
  • Simple cuts.
  • Sore throat.

Emergency Department

  • Chest pain.
  • Head, neck or back injuries.
  • Bad cuts.
  • Bad burns.
  • Severely broken bones.
  • Severe pain.
  • Shortness of breath.
  • Significant injury or blood loss.
  • Stroke symptoms.

These are examples, not complete lists. If you think your condition is a life-threatening emergency, call 911 or go to the nearest ER. Then, after you’ve received treatment, contact your primary care provider and us. This will help us coordinate your care after your visit.


Mail Order 

Filling your prescriptions should be easy, and we’re here to make it that way. Limit your trips to the pharmacy with our convenient mail-order benefit. With this benefit, you can get a 90-day supply of certain medications delivered directly to you. Filling prescriptions through mail-order may qualify for additional cost savings, see plan benefits for details.

Care Coordination 

Hally® care coordinators are here to support and encourage you as a service that’s a free part of your health insurance plan, simply waiting for you to use. With a care coordinator, you have one go-to person who can answer questions and help you get the most out of your coverage.

Health Coaching 

Making a plan and staying on track can be tough. Hally® health coaching is a free, built-in part of your health plan, simply waiting for you to use. 

Behavioral Health CC 

Our Hally® behavioral health care coordinator works with you, and your doctors and therapists. Together, they’ll help you find the right treatment, reach your goals and live a healthier, happier life. 

Specialty CC

Hally® specialty care coordinators are nurses and social workers who are clinical experts in specific disease areas. With a specialty care coordinator, you have one go-to person who can answer questions and help you get the most out of your coverage. 

Remote Patient Monitoring

We’ve launched a new program that gives select members access to a dedicated Remote Patient Monitoring team through Hally® health.

  • More info on Remote Patient Monitoring.
  • Enroll in the program online here, or call (855)519-2190.

*All perks aren’t available on all plans or to the general public.