The benefits of being a member of our health plan just keep getting better and better! You’ve probably already heard about our new and improved Hally® member account and mobile app, both of which launched February 1. But have you checked out how easy and convenient it is to get started using the new MyChart app yet? Or how readily it offers you access to virtual visits? If not, there’s no better time than right now.
What’s to love about the new app?
Let us count the ways! They include:
- It gives you a better member experience.
- You get better service and streamlined care, because the MyChart-supported app helps us work more closely with your doctors – and the hospitals, clinics and specialists you know and trust.
- You get enhanced security, protecting your account through a two-factor authentication process.
- You get more seamless and direct access to all your healthcare needs – as well as your health plan’s coverage – all within a single app.
- Plus, there’s a new look, enhanced speed and download times, advanced connectivity to your doctor and much more.
Virtual Visits
One of the best features of the new app, virtual visits connect you directly to doctors that you can talk to 24/7 from the comfort of your home. Thanks to the nationally renowned telehealth services of MDLive®, board certified doctors are available around the clock, so you can schedule appointments to fit your busy schedule. Here’s what you need to know:
- Virtual visits are available through your MyChart app at any time of the day, any day of the year, including holidays, from anywhere you have phone or internet connection in the U.S. Whether at home or traveling, you can talk to a doctor or counselor by phone or secure video through your Hally account on the MyChart app or hally.com.
- They’re suitable for the whole family, and pediatricians are available.
- You can use your phone, laptop or desktop computer for virtual visits. It’s up to you.
- Virtual visits aren’t for every medical situation, but they’re great for diagnosing and treating more than 80 of the most common conditions, including cold, flu, sinusitis, bronchitis, pink eye and strep throat.
- And they’re not just for your physical health needs – virtual visits are also ideal for mental health and therapy checkups. Connect with licensed therapists and psychiatrists in visits that are private and secure.
- They’re also great for providing temporary medication refills.
- Virtual visits are less costly than going to urgent care or the emergency department. However, always visit the emergency department for all serious conditions and call 911 for all emergencies.
Need help getting started?
To register for your new Hally member account – and for information about the new app – visit our re-activation page and PDF.
Any questions? Visit us at hally.com or call the phone number on the back of your health plan ID card. We’re here for you!