Kids have a knack for getting sick at the worst possible times – in the wee hours of the night, on holidays or while you’re out of town. When that happens, you can talk to an MDLIVE board certified doctor 24/7 by phone or video when you or your family need care fast – and that includes prescriptions.
No hassles. No hidden fees. And best of all, no lengthy waits in a waiting room full of sick people.
So how easy is it?
On-Demand, Non-Emergency Care
MDLIVE virtual visits allow you to:
- Talk to a board certified doctor anytime, day or night, on weekends and holidays, from anywhere in the U.S.
- Have your appointment within minutes or schedule a time that works for you.
- Have your MDLIVE doctor order prescriptions to your preferred pharmacy and provide short-term renewals of existing medications.
- Find reliable urgent care for more than 80 common conditions, including:
- Allergies.
- Cold and flu.
- Cough.
- Ear pain.
- Fever.
- Headache.
- Insect bites.
- Pink eye.
- Sore throat.
- Vomiting.
- And more.
As for easy to use, how’s this? To talk to an MDLIVE doctor or schedule an appointment, click here.
Using Your Virtual Visits Benefit for the First Time
Virtual visits are likely part of your health plan’s covered benefits through the Hally® member account and MyChart mobile app*. It’s never been easier to check in with a doctor or therapist anytime, anywhere for your healthcare needs.
If you’ve never used your virtual visits benefit before, first be sure you’ve created a Hally member account (for your health plan). If you haven’t already created a Hally member account, visit here to learn how to create your account and how to download the MyChart app. Then, you’ll need to register your free virtual visits account. You can register for this account and begin your first virtual visit in one of three ways:
- Visit hally.com/care, scroll down to Virtual Visits and click Get Started. Then sign in with your Hally member account username and password and follow the steps.
- Open the MyChart app on your mobile device and log into your Hally account. Under Find Care, choose Virtual Visits.
- Call (888) 912-0904.
Once you’ve registered, you and your covered family members are all set. When you’re ready to schedule your first appointment, simply visit hally.com/care or open your MyChart app and follow the same steps as above. It’s easy, and you’ll be chatting with a doctor or therapist in no time.
Any questions? Simply call us at the number on your health plan ID card. Virtual visits are just one of the many ways we help you and your family live your healthiest lives. We’re here for you!
* All benefits aren’t available on all plans or to the general public. Call us at the number on your health plan ID card to see if your plan includes the MDLIVE Virtual Visit benefit or other MDLIVE virtual visits.
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