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Tips for setting up your new Hally account

Hally is back! The new Hally website and integration into the MyChart mobile app provides you with 24/7 access to benefits, virtual visits, claim information and much more. To begin using this new app you need to register and set up your account.

Having trouble getting started? Use the information below to ensure you successfully set up both the website and MyChart mobile app.

Announcing Our New and Improved Member Account and Mobile App

We’re excited to announce that we’ve launched a new Hally® member account and mobile app. Both are available now, and you’ll love the new experience they offer! They place you – our valued member – and your needs front and center.

Why have we launched a new member account and mobile app?

But the best part? There’s a new look, enhanced speed and download times, advanced connectivity to your doctor and much more! With the new member account and mobile app, your needs are met better than ever before.

*Benefits and coverage may vary from plan to plan. Please review your plan documents or call the number on the back of your health plan ID card for specifics.

Get started today!

You can get started right away – the new Hally member account and mobile app are available now! Here’s how to set up your new member account:

If you received a code via letter or email, follow these steps to register:

  1. In your desktop browser, head to hally.com and click “LOGIN.”
  2. Follow the instructions provided within your letter or email.

To register without a code:

  1. In your desktop browser, head to hally.com and click “LOGIN.”
  2. Click “Sign up Now.”
  3. On the right hand side of the page, click “Sign up online.”
  4. Enter the required demographic information, complete the CAPTCHA (a test the computer uses to make sure you’re a real human, not a robot) at the bottom of the page and click “Next.”
  5. After clicking “Next,” you may be asked to verify your email address. To do so, click “Send to my email” and enter the code sent to your email.
  6. Enter the username and password you’d like to use for your account. Click “Next.”
  7. Enable email and text message (SMS) notifications. Click “Sign In” to complete the sign-up process.

Note: Depending on how you pay your premium, you may be asked to reenter your payment information. If you’re currently enrolled in Autopay, no further action is needed.


If you don’t already have the MyChart mobile app, you need to download it to access your Hally account on the go. Here’s how:

If you have any questions or need help, contact tech support at (877) 647-2326. We’re here for you!

Already have the MyChart mobile app? Many of our members already have the MyChart mobile app through their doctor or hospital – if you’re one of them, great news! No need to re-download anything – just add us to the app.

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